Date: 3 July, 2025 6:15 PM ET US / 10:15 GMT

System-Level Quarantine report links are unreachable

It has been brought to our attention that "System-Level" Quarantine Report links for Skellig environments have the invalid/unreachable hostnames in them (i.e. pointing to an internal IP address). The following systems look to be affected:

https://ca1-smtp-ui.titanhq.com an https://ap1-smtp-ui.titanhq.com 

https://eu1-smtp-ui.titanhq.com and https://eu1-smtp-ui.titanhq.com
https://eu1-smtp-ui.titanhq.com and https://eu1-smtp-ui.titanhq.com

https://us1/us2/us3/us4-smtp-ui.titanhq.com

Note:  For these this doesn't affect the Deliver/Allow/Delete links for managing quarantined messages, but system-level links for setting quarantine report frequency, deleting 'all' messages, requesting a new report, etc. A fix is currently being developed to fix the problem for future reports, and once that is confirmed to be in place, reports will be rerun so that the system-level links are working.

The following were also affected:

https://cloudg-ui.spamtitan.com

https://cloudp-ui.spamtitan.com

https://cloudv-ui.spamtitan.com

For these the Quarantine Report message links that point to cloudg/cloupp/cloudv.spamtitan.com were affect, but for the other two (secondary) nodes, those are working.
==> for the above, the Quarantine reports are being rerun (and will include the message from the previous report if they haven't been already actioned.

Updated at 9:15 AM ET US / 13:15 GMT.


Update at: 10:00 AM ET US /14:00 GMT
--- The Quarantine report job has been rerun on all nodes. It my still take some time for the new report to get created.


Update at: 11:06 ET US / 15:06 GMT
--- looks like this also affected:
* Having the option to "Block" spam messages, one-click link to access quarantine, incorrect reporting of the number of days in quarantine and other quarantine report settings.

We apologize for any incovenience.