Date:  2 July 12:15 AM GMT 


If you are seeing NDRs / Bouncebacks similar to the following:

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Your message couldn't be delivered and there was no valid enhanced status code being issued by the remote mail system to determine the exact cause, status: '550 This service is no longer available to TitanHQ customers'.


The following organization rejected your message: mr-et-dal-01.encrypttitan.net.



Diagnostic information for administrators:

Generating server: {your mail server or office365 FQDN}

support@jsbusinesssolutions.com


mr-et-dal-01.encrypttitan.net

Remote Server returned '550 This service is no longer available to TitanHQ customers.'



==> It means you are directing mail for EncryptTitan to the old EncryptTitan server (mr-et-dal-01.encrypttitan.net) when it should be going to the new EncryptTitan server (securemail.encrypttitan.io)

EncryptTitan V2 Customer Account Setup