What is the process for this upgrade? 

You will be provided with the details for your new SpamTitan Skellig before the migration. You will need to update the domain(s) that SpamTitan filters. 

You will also need to add IPs to inbound connectors on your mail server. Not doing so might result in rate limiting on the mail server and rejection of email. 

https://support.titanhq.com/en/59614-locking-down-your-office-365-mail-server.html

You may also want to refer to this article to ensure mail is not marked as spam by Office 365. 

https://support.titanhq.com/en/59681-ensuring-your-email-is-not-marked-as-spam-in-office-365.html

If you're using Google G-Suite as your mail server, the below link will explain how to add the IPs

https://titanhq.freshservice.com/support/solutions/articles/19000110838

If the above steps are followed there is no expected downtime with this process, and mail will flow through the new account once you update your MX records.

How else should I prepare? (MSP)

If you are an MSP that manages multiple domains, we would suggest that you establish Domain Groups in your current SpamTitan Private Cloud. The reason for this is that domains that are set up under a Domain Group will map over to the new second layer of SpamTitan Skellig which is the Customer layer. This will make it easier to manage your unique Customer accounts and associated domains in the new SpamTitan Skellig system. If you don't have Domain Groups established prior to a migration, domains will go under the one 'customer' section, which will inherit the name of the overall account. 

Doc to create Domain Group in SpamTitan Private Cloud: https://docs.titanhq.com/en/8973-creating-domain-groups.html

Will there be changes to mail flow behavior?

As your current SpamTitan Private Cloud settings are being migrated into a new environment and are the basis for your SpamTitan Skellig account, you may notice slight changes in mail flow after a migration, particularly Greylisting. Do not be concerned about this as the new anti-spam engine adjusts itself relatively quickly. Greylisting will be disabled during the migration process and we leave it to the customer to enable it after.

What is being migrated over to my new account in SpamTitan Skellig?

Allow/block lists 

Geoblocking settings

Pattern filters

Link Lock settings 

Domain Policies

User Policies 

Users

Note that History and Quarantine don't migrate across.

What about content filters?

Any content filters that are set to allow, quarantine etc will be mapped over as 'Pattern Filters'. However, any content filter set up that bypasses frontline testing or redirects to user or relay, won't be mapped over as there is no function within SpamTitan Skellig for this currently.

What if I have exempted IPs from RBL checks?

RBLs are managed by CyberSentriq in the new SpamTitan Skellig servers. If a sender is on an RBL and you need to bypass the RBL for a certain IP, you will need to open a support ticket.

Is there anything else not being migrated?

The SpamTitan Outlook Add-In is not compatible with the new version in its current state. There is a revamped Outlook Add-in for SpamTitan Skellig Customizing the M365 Outlook Report Add-in for SpamTitan : SpamTitan Help Center . 

History and Quarantine data can't be migrated, but you can still access the SpamTitan Private Cloud environment for a period of time after the migration.

Higher level admin tasks and features such as SPF, DKIM, DMARC are also managed by us. If you have any queries around these, please engage with the support team via ticket.

Granularity on how you set HELO, notifications to admin (virus, banned attachments), exemptions from greylisting, TLD blocking. If you have made adjustments with any of the above, please engage with the support team via ticket . 

Web Authentication via LDAP is not present in SpamTitan Skellig.

Ability to view active mail queues is not present in the new environment 

Why are the IPs changing? 

We are updating you to our latest version of SpamTitan, SpamTitan Skellig and it requires us to move you to new servers. 

What will happen to my configurations? 

Your configurations will be moved to the new server, not needing you to make changes.  

What will happen to my quarantine items? 

The old servers will be left running for the defined quarantine period on your server to allow quarantine to expire. 

If you need to access the quarantine, please access your old server. 

Your users might receive 2 reports up until the old server is stopped. We recommend the admins to review and clean the old server quarantine once the MX records are pointing to the new SpamTitan Skellig Server.

What has changed in Skellig? 

We have revised the levels of access in the environment. This is explained further here: https://support.titanhq.com/en/56985-welcome-to-spamtitan-.html 

How will I log in? 

In the new Skellig environment, your ‘admin’ credential will become st_admin@yourdomain and the password will remain the same.

For administrators who were using their main alias as both a Global Admin and User log in, your Global Admin log in will now be alias+admin@domain. EG johndoe+admin@domain.

There will be a new URL to access the new UI provided by the team post-migration.

If you have admins that historically administrate multiple domains, there is a different logic within the new environment for each Domain Group/Customer and Domain. For example, if your login was johndoe@acme.com and you were a 'Domain Group Admin' for Company A, your admin access will now be johndoe+companya@acme.com. For users who were 'Domain Admins' on v8 the Domain Admin on v9 will be johndoe+domain@acme.com. This will allow you to directly access that domain. This aligns with the new layers within Skellig explained here https://support.titanhq.com/en/56985-welcome-to-spamtitan-.html. 

As the system is inherently multi-tenanted and much easier to navigate to a particular Customer or Domain, the ability to define roles which was present in v8 is not necessitated in v9.

When will the Private Cloud server be powered down? 

We will power down the old server 30 days after the migration is completed.

What is better about Skellig? 

We have enhanced the user experience with a brand new UI, making it easier to navigate and admin. 

It also sees us introduce a new anti-spam engine with exceptional catch rates, including a hard block for marketing style emails.

Further information regarding quarantine reports:

Quarantine reports generate once per day in the middle of the night (approx. 12am to 6am) based on your location in relation to server location.

Quarantine Reports will carry the SpamTitan logo or the custom logo set by the customer via the UI.

If you have branded your Quarantine Report, this will be migrated.

Alias unification is not possible within the new SpamTitan Skellig just yet, so every unique alias will potentially receive a quarantine report if an item has been quarantined.

Will my and my users login details change? 

No. The configurations are going to be replicated and login details are going to be copied as well. 

Do I need to update my MX records? 

Yes. The support team will provide you with new MX records before the migration via your support ticket. 

What is the quarantine period on Skellig? 
21 days 

Does 2FA carry over?

No, you will have to set up on the new Skellig environment once you’re migrated

Why are e-mails appearing in junk folder after migration?

If your mail server is Office 365, as part of your initial onboarding you would have been provided steps to ensure that mail is not marked as spam and placed in your junk folder. The following steps explains what to do in case this happens. https://support.titanhq.com/en/59681-ensuring-your-email-is-not-marked-as-spam-in-office-365.html

Please click the image below to bring you to a demo of the new SpamTitan Skellig environment

https://www.youtube.com/watch?v=2yWIJE51X4k