Any domain that uses email has MX records. The MX record lists the mail servers available to accept mail for that domain. 

If you are a new customer whose account has just been created, you will be added to our latest servers listed here. If you are an existing customer, you may be using a different server. See SpamTitan Cloud Server IP Addresses for a full list.

  • cloud15.spamtitan.com

  • cloud16.spamtitan.com

Using two MX records of equal priority allows for fail-over and redundancy.

Important

After changing your MX records, it is recommended you verify email flow through SpamTitan to your mail server before proceeding to the next setup step, Lock Down Your Mail Server.

See below for additional information on changing MX records for different common mail services.

Changing MX Records on Common Mail Services

Note

The instructions below are for tools that are not owned or managed by TitanHQ and are only intended as a guideline to help you. As such, the information may be subject to change without us knowing.

If you notice anything incorrect, please email docs@titanhq.com and let us know.

Yahoo MX Records

  1. Log in to the administrative console for your domain on smallbusiness.yahoo.com.

  2. Select Domain from the top toolbar.

  3. Click Manage Advanced DNS Settings.

  4. Click Change MX Records.

  5. Add your SpamTitan IPs to the MX record values, e.g. cloud15.spamtitan.com, cloud16.spamtitan.com.

  6. Click Submit.

Setup GoDaddy MX Records

Follow these steps to create MX records for a GoDaddy hosted domain.

  1. Log into your GoDaddy account and click the My Accounts tab.

  2. Under Domains locate the domain you're using with SpamTitan. Click Advanced Details to the right of this domain.

  3. Under DNS Manager click Launch.

  4. In MX (Mail Exchanger), click Quick Add.

  5. Add your SpamTitan IPs, e.g. cloud15.spamtitan.com with an @ sign in the Host field and the destination in the Points to field. Add both MX records to the table.

  6. Click Save Zone File at the top or the bottom of the page.

Setting up cPanel MX Records

Log in to the cPanel administrative console and follow the steps below to set up your cPanel MX records.

  1. From the Mail section, select MX Entry.

  2. In the Email Routing box, select Remote Mail Exchanger and click Change.

  3. Add your SpamTitan Cloud IPs, e.g. cloud15.spamtitan.com, cloud16.spamtitan.com.

  4. Click Add New Record.

  5. To add MX records for the additional servers, repeat the steps above for those servers. Assign backup servers a lower priority than the primary email server.

Tip

Some cPanel servers require an MX record containing the hostname of the cPanel server for mail routing and/or authentication. If, after changing your MX records, you have issues with mail being rejected due to "too many hops" or authentication issues, add a third MX record with a priority of 100 containing the hostname of your cPanel server.

If you add a third record, you may need to lock down your cPanel server to only accept mail from the SpamTitan server.

Setup HostGator MX Records

Log in to your HostGator cPanel account and follow the steps below to set up your HostGator MX records.

  1. Click MX Entry in the mail section.

  2. If you have more than one domain, select the domain you are using with SpamTitan under the domain heading.

  3. Under email routing, select Remote Mail Exchanger.

  4. Click Change.

  5. Add your SpamTitan Cloud IPs, e.g. cloud15.spamtitan.com, cloud16.spamtitan.com.

Blacknight MX Records

  1. Log into your account at https://cp.blacknight.com .

  2. Click Registered Domains.

  3. Select Manage DNS for the domain you use for SpamTitan.

  4. Go to the DNS > DNS Records tab and select Add New DNS Record.

  5. From the DNS Record Type drop-down select MX.

  6. Enter your SpamTitan IPs in the Mail Exchanger field, e.g. cloud15.spamtitan.com, cloud16.spamtitan.com.

BT Broadband MX Records

Follow these steps to create MX records for a BT Broadband hosted domain.

  1. Log into your BT Broadband office account as the primary user (do this by clicking Manage your Domain Name).

  2. From the BT Business Your Account area, go to the Domain Management Console.

  3. Select the Domain Maintenance tab and choose the domain you are using with SpamTitan.

  4. Delete any existing MX records for this domain.

  5. Select MX from the first drop-down menu.

  6. Include your SpamTitan IPs in the MX record values, e.g. cloud15.spamtitan.com, cloud16.spamtitan.com including the name in the Key-Value field and the value in the Value field.

  7. Click Go.