Troubleshooting

Solutions related to troubleshooting SpamTitan

IMAP authentication failing with password that has a backslash (\)
  If you run into an issue where one or two users who fail authenticate with IMAP but its working for the rest of the users for the domain, check to see ...
Tue, 18 Aug, 2015 at 6:21 PM
How to release banned attachments
To release banned attachments you must log into the UI. Banned attachments can not be released via the Quarantine Report mails for security purposes.  ...
Tue, 15 Dec, 2015 at 2:40 PM
Whitelists explained
SpamTitan has multiple whitelists to which you can add email addresses, domains, IP addresses and server names.  This article will explain the differen...
Fri, 2 Sep, 2016 at 11:08 AM
Office 365 IP Throttling (Rate Limit) & using SpamTitan
If you are an Exchange Online Protection (EOP) user and you have a 3rd party service in front of Office 365 rate-limits may be applied to your SpamTitan ...
Mon, 9 Jul, 2018 at 4:56 PM
Microsoft Exchange Message Flow Diagram
FrontEnd Transport service – This service runs on all Client Access servers and acts as a stateless proxy for all inbound and outbound external...
Fri, 24 Mar, 2017 at 1:43 PM
Spam Tests utilized by SpamTitan
Table of Contents About Built-in Rules SARE Rulesets Tripwire Rules Plugin Modules Copperfasten Mail Filtering Appliance Rulesets (Early SpamTitan Cu...
Wed, 18 Jul, 2018 at 11:50 AM
DKIM Data error
1) Check the permissions  for dkim.php  in scrubber database scrubber=# select * from permissions; scrubber=# SELECT * from role_perms where perm...
Thu, 29 Nov, 2018 at 11:01 AM