Troubleshooting
Solutions related to troubleshooting SpamTitan
False positives are emails that have been released from quarantine. A
mail can only be listed as a false positive after it has been released
from qu...
Thu, 9 Jul, 2015 at 12:40 PM
If you run into an issue where one or two users who fail authenticate with IMAP but its working for the rest of the users for the domain, check to see ...
Tue, 18 Aug, 2015 at 6:21 PM
To release banned attachments you must log into the UI. Banned attachments can not be released via the Quarantine Report mails for security purposes.
...
Tue, 15 Dec, 2015 at 2:40 PM
SpamTitan has multiple whitelists to which you can add email addresses, domains, IP addresses and server names. This article will explain the differen...
Fri, 2 Sep, 2016 at 11:08 AM
If you are an Exchange Online Protection (EOP) user and you have a 3rd party service in front of Office 365 rate-limits may be applied to your SpamTitan ...
Mon, 9 Jul, 2018 at 4:56 PM
FrontEnd Transport service – This service runs on all Client Access servers and acts as a stateless proxy for all inbound and outbound external...
Fri, 24 Mar, 2017 at 1:43 PM
Table of Contents About Built-in Rules SARE Rulesets Tripwire Rules Plugin Modules Copperfasten Mail Filtering Appliance Rulesets (Early SpamTitan Cu...
Mon, 29 Jul, 2019 at 1:28 PM
When submitting a spam mail to spambank@spamtitan.com it's important that you do not forward the mail in question. If you forward the mail the headers...
Mon, 8 Jul, 2019 at 3:34 PM
You can enable SPF (Sender Policy Framework) in SpamTitan via: SpamTitan Version 7.04 and later: System Setup > Mail Authentication > SPF SpamTitan...
Sun, 10 May, 2020 at 6:17 PM
If you see a message sent from an Office365 email domain flagged for SPF Fail, it is because Office365 -occasionally- sends from IP addresses that are n...
Fri, 29 May, 2020 at 4:45 PM