Troubleshooting

Solutions related to troubleshooting SpamTitan

Issues when using NTP synchronization
NTP synchronization (System Setup -> Time) can be quite useful for synchronizing the time.  However, you will run into problems if you enable this featur...
Mon, 6 Oct, 2014 at 7:53 PM
How to perform a file system check
Power down the server Power on the server and when you see the text "BTX Loader 1.0.0" press space repeatedly The boot process will stop at...
Tue, 4 Nov, 2014 at 9:13 AM
Outlook Add-In marked as inactive
This articles describes solutions to enable add-ins that are marked as inactive in Outlook but they are NOT marked as disabled. Outlook 2010 and Outlook 201...
Wed, 14 Jan, 2015 at 10:19 AM
Server rebooting during boot or stopping at 'Enter full pathname of shell or RETURN for /bin/sh:'
The server is failing to boot due to a disk related problem.  Run a file system check: Power down the server Power on the server and when you ...
Wed, 11 Feb, 2015 at 12:26 PM
How to track an email in the SpamTitan logs
 This is very useful if you have any False Positives or False Negatives. Step 1 Go to the Reporting > History tab and search for the email ...
Mon, 9 Mar, 2015 at 3:30 PM
Outbound mail has a high Spam Score
 If you are seeing Outbound Mail have a high Spam Score, and it is always failing the following two tests: - BOTNET=3.5 - RDNS_NONE=1.367 ther...
Mon, 9 May, 2016 at 10:58 AM
How to enter Single user mode and perform an FSCK (File System ChecK)
A file system check can repair a wide variety of disk related problems.  In particular, if your server was shutdown incorrectly and will not boot, or your s...
Thu, 28 May, 2015 at 5:37 PM
DNS - Vital to maintaining a good spam catch rate
DNS is an integral part of the internet.  Without it we would all have to be very good at memorising numbers, can you imagine connecting to 216.58.208.36 ...
Tue, 8 Dec, 2015 at 10:59 AM
If a user whitelists an Email address by mistake
1) Go to the Anti-Spam Engine > User Policy tab, then search for the users email address 2) Impersonate the user, middle Icon under Actions to ...
Mon, 29 Jun, 2015 at 12:34 PM
Mail marked as "False Positive" in History
  False positives are emails that have been released from quarantine. A mail can only be listed as a false positive after it has been released from qu...
Thu, 9 Jul, 2015 at 12:40 PM