Troubleshooting

Solutions related to troubleshooting SpamTitan

Using History
Overview SpamTitan keeps a record of all mail that it processes and this information is viewable from Reporting > History.  History contains the follo...
Wed, 23 Jul, 2014 at 1:37 PM
Get around Unknown Sender Domain -- create an A Record on local DNS server
  If you have System Setup > Mail Relay > SMTP Controls > Unknown Sender Domain enabled a mail will be rejected if the sending email domain does n...
Mon, 23 Jul, 2018 at 12:33 PM
Establishing a secure connection to SpamTitan's support server.
 There are three methods to secure connection to SpamTitan's support server. - If on version 5.x of SpamTitan, on the dashboard, click establish secure...
Wed, 10 Sep, 2014 at 10:48 AM
Blocking mail using the Pattern or Content Filter
Both the Pattern filter and the Content Filter allow you to use Regular Expression to match variable text.  The Pattern Filter basically allo...
Thu, 2 Oct, 2014 at 5:11 PM
Mail log analysis
The SpamTitan mail log contains all the output from the two main mail processing services, Postfix and Amavis.  Using the information in the mail log in con...
Fri, 30 May, 2014 at 8:54 PM
New Installation, Amavisd service will not start.
One of the requirements for the AmavisD service to start is that the hostname is a FQDN (Fully Qualified Domain Name). During the installation, you ca...
Mon, 6 Oct, 2014 at 3:19 AM
SPF
You can enable SPF checking in SpamTitan via System Setup -> Mail Relay -> Sender Controls. SPF allows the owner of a domain to use DNS records to sp...
Mon, 26 May, 2014 at 1:59 PM
How to read an email header
To really understand what an email header is, you must see one. Here is an example of a full email header: Return-Path: <example_from@spamtitan.com> ...
Tue, 15 Jul, 2014 at 11:21 AM
Cannot send or receive email behind a Cisco PIX or ASA firewall
If you have an ESMTP server behind a PIX or ASA firewall, you may have to turn off the Mailguard (SMTP Inspection) feature to permit mail to flow correctl...
Wed, 8 Oct, 2014 at 4:31 PM
Useful RegEx patterns for use with SpamTitan's Pattern Filter
This pattern, if added to Blacklisted Patterns, will block all mail from email addresses containing the word bounce: /(From:|Return-Path:).*(bounce\@|b...
Thu, 17 Sep, 2015 at 3:12 PM