There are three methods to secure connection to SpamTitan's support server.
- If on version 5.x of SpamTitan, on the dashboard, click establish secure connection to SpamTitan support

*Or*

You can append opentunnel.php to the IP of SpamTitan in your browser e.g. http://1.2.3.4/opentunnel.php where 1.2.3.4 is the IP of SpamTitan and you should be assigned a 5 digit port number. Please email that back to us.

*Or*

Log in on the command line as user 'admin' and password 'hiadmin'. If you have changed the 'admin' password, please use that.
A menu will appear.
Select option 2 'Network Diagnostics'
Another menus will appear
Select option 7 'Establish Secure Connection to SpamTitan Support'
A port number will appear.
Please email that number to the helpdesk.


*Or alternatively, instead of opening a support port*

Provide direct inbound ssh.  This involves forwarding a port on your firewall to port 22 on your SpamTitan server.  If you contact our support team they can provide you with our IP address so you can restrict access.