Following a recent infrastructure change, we have identified email delays affecting some customers. The possible cause for these delays stems from rate-limiting connections originating from untrusted IPs.


To address this issue and ensure uninterrupted communication, users experiencing delayed emails are encouraged to follow the outlined solution below:


Solution:

Implement the following measures to allow specific emails and IP addresses:


451 Server Busy : TitanHQ Helpdesk (freshdesk.com) 


Cloud E: 3.225.17.95

Cloud F: 34.235.82.56