 | SaaS |  | DCI / Gateway |  |
What is the issue?
The subject of an inbound email is Passed Unchecked - similar to the 'Type' field in Reporting > History.
(It shows as Passed UNCHECKED-ENCRYPTED in the server's mail logs).
What causes this issue?
Passed Unchecked means that the email has a password protected attachment which is not scannable by SpamTitan's antivirus engines.
What is the solution?
The settings that determine what SpamTitan does with an encrypted attachment are in Content Filtering > Attachments > Password Protected Archives. You can specify to allow, block or ignore password-protected archives. If you allow password-protected archives, you can prepend the email subject line with a tag, for example, **UNCHECKED** (default). However, the subject line is only modified if the recipient is local.
Follow the steps below to manage your Password Protected Archives settings.
- Go to Content Filtering > Attachments > Password Protected Archives.
- Click the pencil icon to edit the entry.
- For inbound and outbound, select Allow, Block or Ignore.
- In Modify Subject: you can enter a tag to prepend to the subject. Leave this field empty to leave the subject unmodified.
- Click Save and also click Apply button at the end of the page to save your changes.
